What is an active Companion?
An active Companion makes an external service provider available to one or more authorised Inboxes as a governed operational capability. Your organisation chooses the provider, authorised Inboxes, permitted context and operations, limits, approvals, and required evidence. The provider supplies the capability while DataInbox keeps authority and control inside your conditions.
Is the AI Companion included?
Yes. Every DataInbox plan includes the governed AI Companion layer. You can approve your preferred direct provider, router, managed platform, or private model for a specific Inbox, or make it available through a shared company policy. Model tokens and other provider consumption remain subject to the selected provider contract.
Is third-party usage included in the €100 specialist Companion price?
No. The price covers the governed specialist Companion boundary inside DataInbox: authority, context, policy, task and result contracts, state handling, and evidence. Payment fees, identity checks, and other provider consumption remain subject to the provider contract. Custom connector or implementation work may require a separate scope.
Can agents operate payments and identity management?
Yes, when an approved Payment Companion or Identity Companion is assigned to the Inbox. A payment can be executed from a webchat conversation, by an authorised agent, or in response to a defined business action. Inbox policy controls who or what may initiate it, its purpose and amount, limits, and approvals. The payment outcome returns as a governed business message. Identity operations can verify a person, resolve an account, or control access to a personal Inbox while recording purpose, authority, consent where required, context, outcome, retention, and evidence. Actual operations depend on the selected provider, connector, credentials, and agreed scope.
Do we pay for every user, Inbox, or rule?
No. Small Business and Professional include unlimited users, configurable Inboxes, and deterministic rules. The plans differ mainly by included business-message volume, runtime scope, production domains, and service requirements.
What happens above the included message volume?
We review expected and actual volume with you and agree the right capacity before it becomes an operational problem. Higher or less predictable volumes can be scoped under Professional or Enterprise.
Is implementation always required?
Guided activation is included. Additional implementation support depends on the number of sources, message contracts, rules, policies, Companions, deployment choices, and production requirements.