Knowledge plus interaction
A knowledge base can answer a question. An Expert in the Box can also watch relevant events, recognise when the situation changes, propose the next step, and return the result to the Inbox.
The interaction works in both directions. An event can activate an expert, and an expert can send a structured proposal, action request, answer, or result back as a new governed event.
That closed loop keeps knowledge, action, evidence, and accountability connected.
The two-way event loop
The model or agent may change. The business objective, current state, conditions, decisions, and evidence stay with the Inbox.
A price changes, a policy is updated, a campaign converts, a question arrives, or an external agent reports a result.
The Inbox connects the event to approved knowledge, data, state, ownership, audience, and applicable conditions.
Your agent or an approved specialist agent receives only the context and capabilities required for this objective.
The expert can answer, recommend, escalate, or invoke an authorised action without redefining business authority.
The decision, action, evidence, and resulting state return to the Inbox and remain available for the next interaction.
Example experts
These are starting points, not fixed agent products. Combine domains, connect your own agents, and define the information, capabilities, limits, approvals, and outcome for each expert.
Answer recurring customer questions with current, permitted business context.
Make voice conversations as controlled and useful as every other business interaction.
Keep prices relevant without losing margin, policy, or accountability.
Keep financial decisions aligned with current records and authority.
Keep every campaign and message relevant, permitted, and measurable.
Keep advice and operations aligned with the applicable rule and source.
Keep decisions connected to what customers, products, and operations are doing now.
Connect your own agents
Connect an internal agent, specialist service, preferred AI provider, or agent framework to one or more authorised Inboxes. DataInbox prepares the permitted task and receives the structured result.
State, knowledge, rules, responsibilities, and evidence remain available as agents change.
The agent interprets, monitors, proposes, or performs only the capability assigned to it.
Purpose, fields, actions, limits, approvals, and refusal paths determine what may happen.
Answers, proposals, actions, exceptions, and evidence become traceable business messages.
Start with one recurring question, signal, decision, or action. We shape the smallest useful expert interaction and keep every next step inside the evidence and authority of the Inbox.
Box your expert use case
